18 Mar B.F. Skinner: The importance of positive feedback

American psychologist B.F. Skinner taught us that if we want people to repeat good behaviors, then we need to provide positive reinforcement. In today’s busy business world we forget the importance of providing feedback to employees who are doing great work. Sharlyn Lauby write about this important leadership tool in an interesting article with a five Step Process for Communicating Positive Feedback to Employees.

Sharlyn Lauby – 5 Step Process for Communicating Positive Feedback to Employees